Store Policies
ICG Coatings USA collects personal customer information for the sole purpose of facilitating your purchase and communicating with you in regard to your order. We respect your privacy and will not sell or distribute your personal information to others. From time to time we may contact you with regard to our product. We do not keep your personal information online.
Online Security
The credit card information that is collected is done so through a secure server at PayPal. No credit card information is entered or stored on this website. For details on the Paypal security, please visit: https://www.paypal.com/ca/webapps/mpp/paypal-safety-and-security
Consent
By purchasing from IGL Coatings USA you are giving your permission to receive our newsletter, please opt out on the first newsletter if you do not wish to receive subsequent information.
Shipping
At IGL Coatings USA, we have made shipping as easy as possible for you. All orders received before 2:00 PM Eastern time ship same day, Monday to Friday only. All orders within the continental USA totaling up to $499.99 will be charged shipping at a flat rate of $15.00 plus tax if applicable. All orders $500.00 and over will receive free shipping within the continental USA. Additional charges apply to Hawaii and Alaska, flat rate shipping does not apply to these states. Orders received after 2:00 PM Eastern time or on weekends and holidays are shipped next business day. Our standard shipping service is UPS Ground. Expedited services are available on request and at an additional charge based on the individual order. For expedited service, after placing your order online email info@iglcoatingsusa.com to request a quote. Expedited charges will be confirmed with you prior to the shipping cutoff noted above, we cannot ship expedited without your acceptance of the associated costs confirmed via the email reply with the quote included.
Returns
If you feel the product you received is in error or defective in anyway, please contact us prior to returning. Returns must be received at our warehouse within 30 days of the original date of purchase. All products must be returned in their original packaging and fully sealed. Applicable refunds are processed after the products have returned to the warehouse and been inspected by IGL Coatings USA. Product costs only can be refunded, shipping charges cannot be refunded. A re-stocking fee equal to 15% of the product cost will also be assessed. For further information please contact info@iglcoatingsusa.com
Detailer Accounts
You must be approved as a detailer customer to receive wholesale pricing. Please contact info@iglcoatingsusa.com